Treating Our Customers Fairly

At Clarity Financial Solutions, we are serious about treating our customers fairly, and in turn constantly obtaining your feedback on whether we are achieving this.

As a new client, you will be sent a questionnaire designed to help us monitor the quality of service you have received, with each and every response treated with the appropriate care and attention.

We discuss every single response directly with your Clarity Financial Consultant in order to improve any area of concern, as well as to encourage positive behaviours.

The Financial Services Authority require us to monitor the experiences of our clients through ‘TCF’. We aim to deliver improved outcomes for our clients though evidencing the ‘six consumer outcomes’ as below;

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances.

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

The full FSA publication Treating customers fairly – towards fair outcomes for consumers can be found by clicking here.

Please ask us if you would like more information about our ‘Treating Customers Fairly’ policy or if you have any comments or suggestions about how we can improve our service please click here